FAQs
All over! We ship everywhere in the United States, including Hawaii and Alaska, APO/FPO and US territories. We also ship internationally (International rates apply. Please look for your country on the checkout page).
All orders ship 1-2 business days (excluding holidays and weekends) after they're placed. We'll send you a confirmation email once it's shipped so you can track your order’s progress.
For international orders, please allow additional time for processing and customs clearance.
Click the link in your order confirmation email to check its status. If it's already shipped, use the tracking number in your shipping confirmation email to track its progress. It takes 1-3 business days for an order to be processed and picked up by our shipping partners. Once it's scanned, we'll email you a tracking number and link. If you have any questions on the status of your order, please feel free to contact info@ellaola.com with your order number.
Usually orders are processed within 1 to 3 days after an order is placed, excluding weekends and holidays. An authorization hold will appear on your card immediately but you will not be charged until the purchase is authorized by your bank or credit card company. Only authorized orders are processed and shipped.
We accept Visa, MasterCard, American Express, JCB, Discover Card, Diner's Club, Shop Pay, Paypal, Amazon Pay, Apple Pay and Google Pay. If you're having trouble making a payment, double check that billing information is exactly the way it appears on your credit card statement, or chat with one of our teammates at info@ellaola.com — they have all the trouble-shooting answers and will get back to you within 24 hours.
Your card will not be charged until your order ships, but an authorization hold will appear on your card when you place an order. Only authorized orders will be processed and shipped — usually within 1-3 business days, but estimated processing times may be subject to change.
Please email us at info@ellaola.com as soon as possible after placing your order. We will do our best to cancel your order as long as it hasn’t been processed.
From your EllaOla account, you can change your personal information, billing and shipping information, edit your current form of payment, change your default payment method or add new payment methods.
You can edit your subscription by visiting https://ellaola.com/a/account/login
Our referral program is a way for you to spread the love! Give friends 35% off their first purchase, get 35% off your refill!
To get started, sign up here https://ellaola.com/pages/share and share your unique referral link directly or through email and SMS.
You can only refer your friends.
Please find our contacts page and reach out to get more information on our referral program.
Free returns within 45 days of receipt for EllaOla orders made in the contiguous United States. Email us your order number and return request to info@ellaola.com We will provide you with a return shipping label. After we receive your returned item(s), we will issue a refund to your original method of payment.
International orders are considered final sales and non-returnable.
Unfortunately, promo codes cannot be re-applied after they've been used once or have expired. Please contact us at info@ellaola.com to request a replacement discount code if you meet the original terms and conditions.
Every EllaOla formula is thoroughly clinically tested and approved by our board of dermatologists, pediatricians and moms, as well as certified by third-party agencies and organizations dedicated to safety and efficacy. We ban over 2,500 potentially harmful ingredients to keep our products clean, safe and efficacious for your little ones. We source the best ingredients globally and we strive for full transparency and traceability with our ingredients. We hold ourselves to the highest safety standards to make sure your family is safe and happy.
All of our products are manufactured in the USA.
If you are sending as a gift, please enter the recipient’s name, address, and phone number in the Shipping address section during checkout.
In the shopping cart, please Add a Note if you would like a gift message to be included.
We always appreciate hearing from you! You can drop us a note at info@ellaola.com
Our products are sold on our website, Amazon, Whole Foods, Erewhon, Bloomingldales and other websites.