Shipping & Returns
Where in the world do you ship?
All over! We ship everywhere in the United States, including Hawaii and Alaska, APO/FPO and US territories. We also ship internationally (international shipping rates apply).
Don't see your home on the list? Reach out to customercare@ella-ola.com and let us know. Your feedback will help us prioritize as we grow and add new international shipping destinations.
What are my shipping options (and prices)?
Get what you want, when you want it with standard or expedited shipping options.
United States
For orders above $50, if you are within the 48 contiguous US states, we offer Free Standard Shipping (5-7 business days). For orders below $50, shipping is $5.
We also ship to Alaska, Puerto Rico, and Hawaii for a $10 flat fee.
For faster delivery, we offer Expedited Shipping (2 business days) for $20.
International
Standard and Expedited Shipping rates determined at checkout based on destination.
When will my order ship?
All orders ship 1-2 business days (excluding holidays and weekends) after they're placed. We'll send you a confirmation email once it's shipped so you can track your order’s progress.
For international orders, please allow additional time for processing and customs clearance.
How do I check the status of my order?
Click the link in your order confirmation email to check its status. If it's already shipped, use the tracking number in your shipping confirmation email to track its progress. It takes 1-3 business days for an order to be processed and picked up by our shipping partners. Once it's scanned, we'll email you a tracking number and link. If you have any questions on the status of your order, please feel free to contact info@ellaola.com with your order number.
What is your return policy?
Free returns within 14 days of receipt for EllaOla orders made in the contiguous United States. Email us your order number and return request to info@ellaola.com. We will provide you with a return shipping label. After we receive your returned item(s), we will issue a refund to your original method of payment. Original shipping & handling fees will not be refunded.
International orders are considered final sales and non-returnable.